Restaurants often must walk a tightrope between costs and profit. Unlike retail businesses, restaurants have more difficulties in controlling costs. Currently, it is even more difficult for restaurants amid the Covid-19 pandemic, with increased safety issues, increased costs, decrease in customer volume, along with multiple other issues that already plagued the food industry. In 2020, many restaurants may fail to survive due to increased costs, slow growth, declining customer volume, and lack of support technology. Here are a few of the toughest challenges and suggestions to meet the challenges.
Customer Preferences and Technology
Consumer behaviors have changed in the last few years, e-commerce has grown in the restaurant industry and more consumers want delivery services from traditional dine-in restaurants. Covid-19 has forced restaurants to change urgent changes to how they operate due to the restrictions placed on dine-in occupancy and operation times. Restaurants have been forced to change or suffer losses.
Restaurants have turned to online delivery platforms, such as Grubhub, UberEATS, Door Dash, and more. However, selecting a platform can be difficult. More consumers are choosing these platforms to order food, due to the large amount of marketing dollars these platforms are spending. In addition to changes in consumer preferences, technology has changed. The increased use of mobile apps for delivery, ordering, social media, marketing, and the like can often leave restaurants struggling with which technology to adapt. The best choice will be adapting a platform that increases sales while expanding your reach with minimal associated costs.
Health and Safety
Health and safety are always an issue for restaurants, and it goes far beyond mere Covid-19 precautions. Farm-to-table restaurants need to vet their supply chains and monitor food safety procedures. Even larger suppliers are hit with violations in food safety these days. Monitoring your supply chains and ensuring supply chain safety is crucial. During the Covid-19 pandemic, it is important to source and provides personal protective equipment (PPE) for your staff. Also, in addition to normal food safety guidelines, additional safety guidelines need to be followed or created. Restaurants need to protect both staff and customers, by limiting occupancies, ensuring enough distance between dinners, rethinking kitchen designs to maximize the distance between workers, ensuring masks and sanitation is being enforced and more.
The recommendation for handling these issues is creating systems to vet supply chains and ensure food safety processes, monitor inventory to ensure food quality, monitor and train staff in new safety procedures, and finally, audit all your current food safety practices and supply chains.
Restaurants have always suffered from labor issues. Many issues include attracting talent, keeping talent, scheduling, increased wages, changes in labor laws, high turnover, and employee engagement. Covid-19 brought a large number of layoffs in the restaurant industry due to strict pandemic guidelines however, as restrictions are being reduced, many employees are not returning to work. Most of these issues are complex and cannot easily be solved without the use of technology or better planning. A solution for restaurants is to use sophisticated software systems to track and monitor employee performance, increase employee engagement, and automate several processes. It is crucial for restaurants to collect data and utilize advanced software systems to automate many time-consuming processes such as scheduling, performance management, and employee engagement.
How beepNow Can Help
beepNow is currently had several systems to help restaurants thrive and reduce costs. beepNow has beepShift, a blockchain and AI automated scheduling system that considers your employees’ skill levels, availabilities, and sales forecasts when automatically making schedules. beepShift uses big data and AI to ensure the right person is scheduled at the right time, without the need to manually create shifts or to manually send out reminders or schedules. It also allows employers to share staff between multiple stores based on the employees’ desire, skills, and availability.
In addition to beepShift, beepNow has developed beepDelivery a new management system for maintaining delivery services. It will seamlessly integrate with delivery services either internally or used with platforms like UberEATS. This system will provide the ability for managers to track location and delivery status of their staff in real-time to help optimize their services. It also will allow restaurants to share staff with other nearby restaurants for delivery support. This system will automatically record delivery and work history records of delivery drivers and staff, to help improve performance management and improve productivity.
And finally, beepNow has beepHR a system with built-in performance management and employee engagement systems. With these three systems, restaurants have tools for performance management, employee engagement, task management, automatic scheduling, a powerful AI-backed system for insights, and a data-driven platform to make better decisions. For more information on how beepNow can help your restaurant meet any challenge through technology, please contact us.