The Challenges and Issues Restaurants Face in 2020

Restaurants often must walk a tightrope between costs and profit. Unlike retail businesses, restaurants have more difficulties in controlling costs.  Currently, it is even more difficult for restaurants amid the Covid-19 pandemic, with increased safety issues, increased costs, decrease in customer volume, along with multiple other issues that already plagued the food industry.  In 2020, many restaurants may fail to survive due to increased costs, slow growth, declining customer volume, and lack of support technology. Here are a few of the toughest challenges and suggestions to meet the challenges.

Customer Preferences and Technology

Consumer behaviors have changed in the last few years, e-commerce has grown in the restaurant industry and more consumers want delivery services from traditional dine-in restaurants. Covid-19 has forced restaurants to change urgent changes to how they operate due to the restrictions placed on dine-in occupancy and operation times.  Restaurants have been forced to change or suffer losses.  

Restaurants have turned to online delivery platforms, such as Grubhub, UberEATS, Door Dash, and more. However, selecting a platform can be difficult. More consumers are choosing these platforms to order food, due to the large amount of marketing dollars these platforms are spending. In addition to changes in consumer preferences, technology has changed.  The increased use of mobile apps for delivery, ordering, social media, marketing, and the like can often leave restaurants struggling with which technology to adapt. The best choice will be adapting a platform that increases sales while expanding your reach with minimal associated costs. 

Health and Safety

Health and safety are always an issue for restaurants, and it goes far beyond mere Covid-19 precautions. Farm-to-table restaurants need to vet their supply chains and monitor food safety procedures. Even larger suppliers are hit with violations in food safety these days. Monitoring your supply chains and ensuring supply chain safety is crucial.  During the Covid-19 pandemic, it is important to source and provides personal protective equipment (PPE) for your staff.  Also, in addition to normal food safety guidelines, additional safety guidelines need to be followed or created.  Restaurants need to protect both staff and customers, by limiting occupancies, ensuring enough distance between dinners, rethinking kitchen designs to maximize the distance between workers, ensuring masks and sanitation is being enforced and more.

The recommendation for handling these issues is creating systems to vet supply chains and ensure food safety processes, monitor inventory to ensure food quality, monitor and train staff in new safety procedures, and finally, audit all your current food safety practices and supply chains. 


Restaurants have always suffered from labor issues.  Many issues include attracting talent, keeping talent, scheduling, increased wages, changes in labor laws, high turnover, and employee engagement.  Covid-19 brought a large number of layoffs in the restaurant industry due to strict pandemic guidelines however, as restrictions are being reduced, many employees are not returning to work.  Most of these issues are complex and cannot easily be solved without the use of technology or better planning.  A solution for restaurants is to use sophisticated software systems to track and monitor employee performance, increase employee engagement, and automate several processes.  It is crucial for restaurants to collect data and utilize advanced software systems to automate many time-consuming processes such as scheduling, performance management, and employee engagement.  

How beepNow Can Help

beepNow is currently had several systems to help restaurants thrive and reduce costs.  beepNow has beepShift, a blockchain and AI automated scheduling system that considers your employees’ skill levels, availabilities, and sales forecasts when automatically making schedules.  beepShift uses big data and AI to ensure the right person is scheduled at the right time, without the need to manually create shifts or to manually send out reminders or schedules.  It also allows employers to share staff between multiple stores based on the employees’ desire, skills, and availability. 

In addition to beepShift, beepNow has developed beepDelivery a new management system for maintaining delivery services.  It will seamlessly integrate with delivery services either internally or used with platforms like UberEATS.  This system will provide the ability for managers to track location and delivery status of their staff in real-time to help optimize their services.  It also will allow restaurants to share staff with other nearby restaurants for delivery support.  This system will automatically record delivery and work history records of delivery drivers and staff, to help improve performance management and improve productivity.  

And finally, beepNow has beepHR a system with built-in performance management and employee engagement systems. With these three systems, restaurants have tools for performance management, employee engagement, task management, automatic scheduling, a powerful AI-backed system for insights, and a data-driven platform to make better decisions.  For more information on how beepNow can help your restaurant meet any challenge through technology, please contact us

BeepDelivery: Track and Manage delivery staff
“The third party delivery services take comissions for using their online market places, and the more services you use the higher the fees you pay. Even if you want to use your own delivery staff, it's often difficult to manage them especially if you can't easily locate them, which adds to the hassle of having to call to check on them when customers contact you.”
With beepDelivery, you can take orders via UberEats, phone, etc., and automatically send delivery requests to your own delivery staff, who can then use the dedicated app to instantly see which route to take. Managers can track the location and delivery status of drivers in real time, to streamline and optimize management.
  • Orders received via Uber Eats, phone, etc. can be automatically assigned to your own delivery staff.
  • Multiple orders can be delivered in a single delivery.
  • Delivery drivers can be shared with different stores
  • Centralize management for both headquarters and branch stores by knowing the location and status of delivery drivers
  • More about beepDelivery
    Creating complex shifts 90% automatically, beepShift
    "Since there are many employees, it takes a lot of time to collect shifts. Also, creating shifts takes a huge amount of time because managers need to consider what skills and working conditions each employee have"
    beepShift can handle complex shift creation for large factories and 24-hour logistics warehouses by registering the required number of qualified personnel together. If there is a shortage of staff when creating a shift, the app will automatically send notifications to employees who have registered their available locations in advance and incorporate them into the shift.
  • Capable of creating shifts for a large number of people
  • Able to create shifts in response to increases or decreases of labor demands
  • Employees' qualifications and skills can be reflected in shifts
  • Capable of meeting work hours and day limits
  • More about beepShift